BCS-Helpdesk Support:

Solutions that keep your Company working.

  • No matter how sophisticated your network, or automated your applications, the productivity of your business comes down to one thing:
  • End user support
  • If your employees can’t do their jobs, your business doesn’t work.
Helpdesk Support Solutions:

We keep your end users productive and your resources working hard for you.

You need reliable, professional help desk support – support that’s available all the time, but that won’t burn through mountains of cash. If you’ve tried to maintain help desk services in-house, you know what a time-consuming, cost-intensive effort it can be.  And let’s face it – you’re not in the help desk business. Wouldn’t your time be better used focusing on your company’s real concerns?

We can help. We’ve been providing help desk support for more than ten years. We know what your end users need, and we know how to meet those needs in a cost-effective, efficient way. Bisner Consulting Services delivers superior service to a broadly diverse end user community commercially and residentially. Our highly trained staff of professional consultants has experience in networking, exchange services, wireless communications, Microsoft suites and operating systems, network security-implementation, and desktop systems, in a full range of platforms. We keep up with emerging technologies and integrate them into our solution — which means improved performance and end user productivity, at no additional cost to our customers.  

Our first-touch resolution rate currently exceeds 85 percent. That means that nearly three out of four problems are resolved on the first contact, quickly and without any need for further escalation.

Our Helpdesk services include:

  • Single point of contact with end-to-end problem ownership
  • Call logging, tracking, and follow-up with call pattern analysis
  • Dedicated, direct-dial phone number 1-866-352-3698
  • Standardized and custom reporting
  • Rapid diagnosis and triage with immediate dispatch of critical calls
  • First-touch resolution capability
  • Expert systems and inferential-based reasoning tools Implementation
  • Quick dispatch to fix hardware problems
  • 24x7x365 operations and service
  • Highly scalable and customizable solutions

Helpdesk/Desktop Support Benefits:

Bisner Consulting Services (BCS) Information Technologies' Help Desk Services bring you a full range of features targeted at maintaining your workforce productivity.

Our full-service IT help desk support capabilities include the support of six different IT-related calls or problem types. We provide comprehensive first-, second- and third-level support for most of the problems end users and enterprises experience. We can also dispatch problems to external service partners, based on customer-specific requirements.

With support of standard off-the-shelf applications or your own customized software, BCS can keep your end users working –and your resources working harder. When you choose Bisner Consulting Services as your help desk administrator, we’ll make sure you get everything you need – and that you don’t pay for bells and whistles your business doesn’t require. Flexible pricing options let you tailor your help desk service to your needs.

And our total pricing policy means everything is spelled out clearly in the contract. No hidden costs, no surprises down the road. You’ll get everything you’re promised, period. Above all, you’ll enjoy the feeling of security that comes with every BCS outsourcing contract. Like all of our clients, you’ll learn that when we make a promise, we deliver on it.  

At Bisner Consulting Services, we know that the most important thing we can offer our clients is peace of mind.

For more information on Helpdesk/Desktop Support or other BCS solutions and services,

Call us at 1-866-352-3698, or visit our online forum: www.bisnerconsulting.com/support