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High first-touch resolution rate: We resolve 80 percent of all service desk calls at the first point-of-contact thus reducing the need for second- and third-level support and inherent delays. Sixty-five percent of all call types are answered in 60 seconds or less (on average). Call answer performance can be upgraded in increments of five percent, up to 80 percent of calls answered in 60 seconds or less. This provides a lower cost per call, as consultants quickly diagnosis and resolve end users problems. The result is increased end-user satisfaction generated from improved dependability and reliability. Comprehensive support coverage: We provide end-user support based on client requirements and desired support levels — up to 24 hours a day, 7 days a week, 365 days a year. And, our clients have the ability to modify support coverage at any time to reflect the strategic objectives of their organization, application releases or new hardware deployments. www.bisnerconsulting.com/support Highly scalable and customizable solutions: Bisner Consulting Services (BCS-ITG) can support multiple user groups within the enterprise or specific types of end-user problems. This enables customized service offerings and service level agreements based on specific IT support goals and objectives. And, our service offerings are scalable to add or reduce end users supported with ease and convenience, as needed. Seamless integration with existing systems and partners: We use proprietary problem management systems that can easily be integrated with your internal problem management systems or connected to external service partners. These systems can interface with existing enterprise tools to ensure data portability and reporting. The result is minimal disruptions to current end-user service levels and experiences. Flexible pricing options: Service pricing is based on specific call type and incidence rates. There is no weighted average call formula or per seat charge. This enables customer flexibility to best meet specific IT support needs and a clearly defined pricing schedule to support accurate budgeting and forecasting. Plus, you only pay for the calls placed to the Bisner Consulting Services (BCS- ITG) Helpdesk. We also provide flat monthly rates as per clients request of 3 years contract. Help is Just a Phone Call Away. 1-866-352-3698 Our commitment entails collaborating with you to meet the needs of your business and customers. Our goal is to design, implement, test and deploy your solution as quickly as possible without sacrificing effectiveness, performance, stability and growth. Web Designs by Bisnerconsulting.com offers a full range of Internet web solutions including website development and design, website hosting, Internet marketing, content development, and e-business start-up consulting. We aspire to be your premier source for affordable web hosting solutions and dedicated servers, whether you are building a corporate, small business or personal web site Dedicated Managed Hosting Provider and finally a complete professional email marketing solution for marketing campaigns and email list management. Read more
Key Benefits
BCS "Provides technology integration to help our clients manage their challenging and complex business processes". We offer free evaluation of your networking needs, capabilities, free estimates and diagram design. Read more
Key Benefits
(BCS-ITG) Helpdesk-Services 1-866-352-3698 |